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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

89%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I had the best possible experience and amazing improvement in my vision."

"This was my second cataract surgery and it went as well as my first one did December 13, 2017. It was as positive an experience as the first one in every way. The doctors and medical staff were the absolute best from the time I walked in to the time I was transported to my car. I will most certainly encourage my friends and family members to use this group if they need eye care or need eye surgery."

"Dr. Neahing and his staff are wonderful. If I had a 3rd eye I'd return to have him do the same cataract procedure!!"



"The procedure went so rapidly - I could hardly believe it had occurred!"

"Great: because of my visit I can see clearly. Life is better. Thanks."

"This was my 2nd procedure this year and both were excellent!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.